Wishful thinking I. . Find Cruise Packages for Holland America's Award-Winning Cruises Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Holland America Line Smoking is allowed in all casinos (apart from special nonsmoking days), except Zuiderdam, Oosterdam, Westerdam and Eurodam, which have entirely smoke-free casinos. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. The new smoking policy now designates staterooms as nonsmoking areas in addition to the indoor public areas already defined as nonsmoking. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Any excess deposit will be refunded to you at the end of the cruise. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Conserving water results in less energy spent making water, thus saving fuel. Safety begins with the design of our ships. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. The time to reserve your desired stateroom, suite and dining preference is now. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Complimentary In-Room Dining is available 24 hours a day. Please log in to purchase your shore excursions. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. For your convenience, foreign currency exchange services are available at Guest Services. Holland America Cruises: Smoking Policies - Vacations To Go It has. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Representatives are available 24 hours a day, 7 days a week and 365 days a year. Also, you will need your ship card when you disembark. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Single Smoking Thread (Use for all smoking discussions on HAL) ) Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Changes to your already confirmed flights (change fees and differences in fare may apply). Usually there is a fee required. You may also receive arrival documentation from Immigration when arriving at the airport. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Most evenings smart casual attire is appropriate. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. Shore Excursions are available for purchase online until three days prior to the sailing. From outside the U.S. access 1-321- 837-6106. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. We are equally passionate about protecting and preserving the pristine destinations that we visit. Instructions: Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Guests will be asked to discard open beverages in plastic containers prior to boarding. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Telephone: At some point in your travels you may experience an emergency. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). If these have not yet been provided, please ask your Stateroom Steward. Please attach a tag to each piece of luggage you will be checking on the cruise. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. A password will be selected by the parent/guardian of the child. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Please fill out the form and return it to the Guest Services as soon as possible. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Please print out Express Docs including Boarding Pass prior to your sail date. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. the vessel leaves. Promotional credits are nonrefundable. We welcome you to consult with your Image Creators for all your photographic needs. Cruise Contract | Holland America Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. Also, be sure to enjoy the Compass book located in your stateroom. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Holland America Rotterdam Cruise: Expert Review (2023) Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. If you have a chronic medical condition, please bring a recent report from your physician. For more details please go to the U.S. Department of States Visa Waiver Program page. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Ship Identification Card: Upon completion of check-in you will receive a ship identification card. The reduced deposit applies to sailings of 3 days or longer. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Tax increases have seen only slight decrease in smoking over the last 5-6 . You do not need to include any suffixes on your airline ticket. If we do not have your information by this deadline, you will be unable to sail. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Distribute your ship phone number to friends and relatives. If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). Shops On Board: A world-class shopping experience is just steps away. Keep them close at hand . Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. railings, buttons, door handles, countertops, faucets, etc. OOSTERDAM's Australia-New Zealand 2021-2022 program (from Sydney and Auckland), WESTERDAM's South America 2021-2022 program, and . Single Smoking Thread (Use for all smoking discussions on HAL) ) Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Cruise Line Smoking Policies: A Smoker's Guide to Cruising Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. Times and locations can be found listed in Navigator and the When & Where program. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. Please do not place your baggage over the emergency floor lighting. Be certain to bring along a record of all your vaccinations. The password will need to be disclosed to the youth staff upon pick up of the child. For many years we have emphasized environmental stewardship and conservation in our operations. All staterooms are equipped with hair dryers. 1-206-626-7353 to add services to your itinerary. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. No more waiting for printed cruise documents. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. U.S. port and ending it in a different U.S. port. Outdoor smoking areas are clearly posted throughout the vessel. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping.