He and I had a great set of interviews. When you create that environment even when you didn't bring your A-game, you're smart enough to hear a better answer and you react accordingly.. If you grew up in New England, you're used to the straightforward, in-your-face no., Paul Giannamore: Get the hell out of here, John., John Myers: I didn't get that straightforward, in-your-face no. He's got an ailing father. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. Paul Giannamore: I never get hung up on this whole brand issue. How the hell do you run a business with 9,000 employees? Paul Giannamore: Do you remember Jim? Im dealing with lower middle-market deals. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. Responsible for new business sales, and on-going service of existing customers, by 16 General Managers in the Virginia, Maryland and Pennsylvania markets producing over $200 million in annual. Give him the clip. We've all got DNG sprayers. Paul Giannamore: Especially the way that Rentokil North America has grown. When we interviewed Brandon Hier, one of the things that interested me was, is there a consistent culture across radical North America? Part of Rentokil Initial Engaged Employer Rentokil North America Add a Review About 397 Reviews 567 Jobs More Overview 397 Reviews 567 Jobs 247 Salaries 21 Interviews 137 Benefits 15 Photos 209 Diversity + Add a Review Rentokil North America Employee Reviews about "john myers" Updated Mar 29, 2023 Search job titles Search Reviews Filter Clear All Thanks again. I talk to customers ten times a year. John Myers: I'm going to talk for ourselves. Youve got a business like Modern doing about $20 million in revenue. We spend a lot of time with anxiety about those things. Rentokil retained those names based on regions or localities? I kid you not, there are signs so we can pull out quickly in case there's a gunfight in the parking lot at Walgreens. Its a little bit easier. Sales guys are used to hearing a fair amount of noes and trying to get yeses. I spent sixteen years in the beer and soft drink can division. Some other day.. John describes the nuanced difference between success and excellence as his company has grown. He was big on safety but the thing that stood out to me was 150 million miles a year. Paul Giannamore: We were a week away from a deal a couple of years ago with a $40 million transaction with Rentokil. He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. Patrick Baldwin: Can you explain that? Patrick Baldwin: I would have bought Rentokil North America in 2008. They have a bias towards action. There is a little bit of a benefit that I can say about the fact I've been there twelve years. What makes Rentokil attractive compared to some of the others out there? They were competing with Crown Cork & Seal. They went wrong when someone was at 9%. They bought more Ford vehicles than any other entity on the planet. I don't know how long ago this was but this is going back at least a couple of years. As a result, you make decisions. All I can tell you is learn and grow type mode with us. You can't have this super top-down approach. It means something in an organization., Patrick, I've talked about this on The Buzz before. On top of that, it has to be a brand that will allow you to hold your business, not lose it. The reason being is, at that moment, they know what's behind them. View John Myers's business profile as President and CEO, Rentokil North America. Whatever brand you pick has to resonate with the residential customer. On one hand, this business is super hard to run because it's a decentralized service model. Paul Giannamore: One of the most important things about growing the firm is a division of labor and that coordinating mechanism and having those different baskets of expertise. The reason why our deals typically work out, Paul, is they fit the way we're thinking about things. My head of sales and marketing lives in Memphis. Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. I don't know if there are certain KPIs that bring red flags and haunt you at night. The thought of being able to come in the early days with Rentokil and take something that was roughly $200 million and do something with it was appealing. Rentokil North America managing director John Myers picked this environment to sell 250,000 shares in the company, for 1.2m. My boss, Bob Kohlhepp, got promoted and there was a shuffle. When I look at companies Rentokil and Anticimex, I start to think about the fact that both of them provide a lot of upward mobility for sellers people., Patrick Baldwin: That makes sense. Hes a nice old man. excuses voor het ongemak. I came back from the UK as an ex-pat. I was in my late 20s or early 30s. Patrick Baldwin: Let's do it. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview an. Thank you.. It's a British firm and the Redcoats are coming. If money and terms were equal, I want to know, how would you describe Rentokil in comparison to other strategic buyers? Patrick Baldwin: Got you. I would love it because I'm inclined to change the copier and load the truck and want to be out in the field and want to kill stuff and the like. Youre saving 1% of the customer base from a retention perspective is equal to one percentage point in new sales. I did ask you about the salesman, John Myers, making the pitch to Rentokil., John Myers: Those three especially are important. Patrick Baldwin: A couple of these brands have been mentioned. You bump into someone and you say, Patrick, good to see you. The final one is I don't want to fail. Even now, if I go to the photocopying machine and it's out of toner, I'm opening the cabinet. What are some things that you would do? Youre going at my attempt to buy Rentokil North America.. When I ride with one of our specialists, immediately on the first 30 minutes, How's it going? Good. How long have you had this truck? A year. One-word answers. Speaking of Ransom. If my mom said she wanted a pine tree planted in the back, my dad us three boys would get shovels and we started digging holes to put the tree in. If they're getting it, then there's hope for the middle 70 that I can make sure they're getting it. Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. When I graduated, I had one job offer so I said yes to that one.. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. It's spinning in my head. Show more. We build a factory and that kind of thing for them., I ended up working closely with the president of American National Can and he asked me if I wanted to go to England, north of London. Established from humble beginnings in the UK in 1927, Rentokil Initial plc operates in over 60 countries and provides facility management services including: pest control, interior landscaping, hygiene washroom solutions, integrated facilities services and more. We'll go, Time out. Im managing a sales organization over there. Onze He's been at Rentokil for over twelve years in that longevity that you all spoke about. John Myers: I don't know that step but that's a whole lot. He was the director of business development, a former deal attorney.. John describes the nuanced difference between success and excellence as his company has grown. They are focused on having everyone there in that business versus Rentokil, Anticimex, and others that have kind of been a lot more flexible. We're going to send somebody out and ten minutes of phone time wasted. There are a lot of people at your organization that I care deeply for on a personal level. I was interested in what the bottom-line impact is. In a lot of ways, Rentokil is similar to Anticimex. I don't know if John said it in this interview, but we've talked about it quite a bit. It wasn't a pest control business for the most part. I'm glad Andy Ransom said no back in 2008. One of the main issues I've had with ServiceMaster is that if I do a deal today, I don't know if I have a disagreement if those people are going to be around. We took about 5 of their elements and about 5 of our elements and it became the new 10 and it was better. No credit card required. Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. One of the theories that I had is, and I know, this is common sense to a lot of folks, but I wanted to understand why older customers are more profitable than newer customers. They've been around forever and ever. Let's debate the heck out of it. Ill give them credit. Mosquitoes are a form of pest control. They tell you everything, all the warts and all the things that make them happy. Patrick Baldwin: Do you just introduce yourself, I'm John Myers.. There's a lot of them. Its no biggie. I worry about our colleagues. They've got odometers and WEX cards. My voice isn't relevant to our frontline colleagues. para nos informar sobre o problema. He's always full of interesting stories. Paul Giannamore: John thought he would avoid one day where there's some person on the planet that didn't ask him this question., John Myers: It's the obvious question. He said, You got to find 1 of your 70s and jam them into the 10 so we're rigid to that. I'm not sure that he ever thought it should be that rigid. Ill talk to you soon. It's a great setup for me, first and foremost. The most profitable organic growth you can have is when you've already paid the commission, the specialists already know where it is, and the equipment's already installed. Currency in USD, Chief Marketing, Innovation & Strategy Officer, Managing Director of UK & Sub-Saharan Africa, Rentokil Initial plcs ISS Governance QualityScore as of. John Myers: You're hitting both points, by the way. 10% of the jobs that we fill are filled outside of the market for one reason or another. When I first met Vic and Jim, we were at Reading Terminal down in Philly, having a bite and Vic was talking about growing Ehrlich.. Ive been thinking these were the steps to a career path to do X. A lot of them have managers that do that.. Sometimes it might even be lateral. Would you want her to come work for us, our company? I said, No. He said, Why are you here?, Paul Giannamore: Its an interesting question., John Myers: Of course, I've been there for 16, 17 years. The job and the title thing works out every time if you pick the right boss to go work for with the right company. You've got low route density. Patrick Baldwin: I appreciate that. It does take humility. John describes the nuanced difference between success and excellence as his company has grown. I was told never to come back. We got that right. He didn't say anything. In the south, there's the polite no. My guys are smart. Listening to him talk about Cintas reminded me of Jarl talking about Securitas and Loomis, the certain aspects of their model that he was able to bring to Rentokil North America. I wanted to understand far more than the top-line impact that customer retention has on a business. At that time, he shared the same title that you had at Cintas. Its leaving them as the local brand that they're known for in the market. He's not looking for them to be done in 15 months even, let alone 15 minutes., When I was brand new in my job, I thought an assignment was you had to fix this right away. John Myers: This is in no particular order. Paul Giannamore: When you're a pest control operator, and you listen to something like The Boardroom Buzz, for example, everyone wants to hear, what's the best way to advertise, market, hire people. He steps in on day one and he already has route-based service, business experience. He had a lot of cool and interesting tales. Heaven help you if you ran over a little kid. Its 0.1% or something like that. Do you trust your instincts on how you made business decisions in the US? Mr Myers is 63, he's been the Managing Director of North America of Rentokil Initial Plc since . Why do you get out there and spend time with these customers? Hold on to the accounts you have and you become better. Today, I will miss you., They then came to me and said, We'd like you to run a manufacturing facility. I'm a sales guy going to run a manufacturing facility in Atlanta 24 hours a day, 7 days a week, 3 different unions, unprepared to be a great production guy. You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. What you heard is what I believe and it's not well-scripted but it usually works as a result. It makes no sense to do that.. Your general counsel is out on the scene. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. You're in Dallas. Paul Giannamore: He should record himself doing it and have his guys play it. It sounds like a little thing and we require all of our acquired companies to back into space. This is a kid that didn't want to be part of a big company. Please help us protect Glassdoor by verifying that you're a That's my normal week, day, year in those categories, Paul. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. Paul Giannamore: We've never looked at revenue per mile. One is you could make acquisitions. It's a big underdog. When we get several folks that come over for 2 to 3-year assignments, it's amazing the quality of decision-making we have. It makes a difference if I do a deal right now with a firm to know that I am going to see John, Bruce, and Alex a year from now, all these guys that have been around for a long time and have institutional knowledge. We're all using Termidor or whatever. How many employees are now under you? Eventually, after seven hours, no one can do that. We also tied the customers' phone numbers, emails, texts, and all that stuff to the phone system which allowed us to track how many incoming calls for each unique, discrete customer and the duration of those calls., The question was, Where does this pest control company spend most of its service time, as far as calling. It turned out that approximately 70% to 80% of phone time with the office was spent on the phone with new customers because, with new customers, there's a lot they don't understand. We talk a lot about the methodology for being successful. I said, It's black. With facts, they've allowed me to change my mind. Additionally, it offers a range of healthcare waste management services comprising the collection, disposal, and recycling of hazardous and offensive waste produced by businesses and organizations associated with the provision of healthcare; and color-coded sharps disposal bins to deal with various types of waste. I was the head of sales and marketing for the UK. Every one of our jobs internally is posted for people to apply., We only have two requirements. From an acquisition, business case, performance, growth, happiness of colleagues that did stay with us, it's been a super win. There are hundreds of deals that they have done to build that business. Patrick, I'm commandeering a lot of questions. I'd be the guy that follows up to make sure that they are giving us five stars because we nailed it. Everyone always talks about it. Every day, I see every accident report in North America. I can't show up and think I'm going to slide. There was a little place in my resume. I don't see Rentokil being sold anytime soon. The differentiators aren't in those elements. Ryan leads DTK Facility Servicess over 1,600 employees across 190 counties. Even though those numbers are adding up to a lot, its not as much as I like because those are the days that I have the most fun. Every once in a while, someone will say to me, We've got to communicate this strategy and the tactics better. I said, Absolutely. They gave me the job, which was good. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. It was a perfect setup for me to understand that I wasn't selling a thing. I went to San Antonio to be a plant manager. Pest Control is local. If I hear that we have lots of slips, trips, and falls, I'm immediately wondering, Is our shoe program correct? We give all of our colleagues free shoes. Like a lot of people, I used to get my fair share of calls. They described a $200 million business in North America in an industry that was probably at the time $6 billion run by a European group based in the UK where they were dominant. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. You can go up to the door and say, I want to buy your house. The guy says, It's not for sale. You say, I'll make you an offer you can't refuse. Its that whole thing. At that point in time, you do what you learned from Scott Stevenson. You and I talked about this over dinner where I said, I can't believe you've been around as long as you have, John. That means something. Once I got good company, I met the guy I was going to work for and I said, He's good. It was Alan Brown and a guy named Andy Hobart. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Can you send Jim out? John Myers is a Managing Director, North America of Rentokil Initial PLC. The way to do that is not to take an hour job and to do it in 40 minutes because if you do an hour job and you do it in 40 minutes, you're coming back because you didn't kill all the pests. Patrick Baldwin: That is interesting. No, Patrick. Last updated: 1 January 2023 at 11:00am EST. At least historically, John Myers and John Wilson and all these guys have proved to me that if Ive got a problem a year from now, I can likely call Johns cell phone number and he's going to pick it up and say, What's the problem? Hopefully, don't pick a place where you can't get where you need to go because that's probably going to affect your capabilities. We should be taking care of that better. Anything that you heard on the street or anything that you can talk about? I don't mean robotic because we're all allowed to blow up once in a while and then apologize later. Was it him going out and trying to talk to customers to understand what the organization is doing right or wrong?, A lot of owners started in the field. Paul Giannamore: Patrick, you had to bring that out. You ignored your wife's polite no every time you asked her to marry you. What we wanted to do is follow our structure, which is we think an operations manager, which is the person that manages specialists, should have X specialists to one manager. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk. John Myers: It's right around 9,000. The other thing that I will say is I've never had an indemnification claim with Rentokil. That means 99% are doing it perfectly. When we don't enforce the back-end policy and you walk by it and they know that it's a policy, let's say I walk right by it and they go, It's not for real. He saw that. If you're in marketing, you dream up brand equity. I came from a family where we did the stuff. Korn Ferry called and I took the call and they described Rentokil. In pest control, it's been relatively stable. Back in the day, the corporate life was every 2.5 years, a moving company came and the company paid for it and you picked up the kids and they went to a new school. When Alan Brown was around, I reached out to Rentokil in the UK. The company also provides hygiene services, including the provision and maintenance of products, such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, toilet paper dispensers, and floor protection mats. John scaled a regional pest control company to a national empire, and he's . I stole it from Cintas. As you're talking, he's locked into not only what you're saying but how you're saying it. Paul Giannamore: Every time the guy sits down, especially with sellers, that's always one of the first questions. I can't think of any. This episode wouldn't be complete without first discussing route density, its benefits, and the 'best new customer'. If you hire someone that's not a culture fit, you agreed to have a divorce at some point. If we start at the beginning, this would be the longest buzz on record. It'll be good for my mental side of the business and my development side of the business capabilities. In a normal year, we'd see each other in the field 3 or 4 times and deal on related stuff. The average Rentokil North America salary ranges from approximately $39,541 per year for a Customer Service Representative to $182,513 per year for a Regional Sales Manager. You say, I noticed you're not using the handheld. That doesn't work. They'll tell you that. Si continas viendo este mensaje, A lot of companies are talking about diversity in their leadership team. That is a reminder and a great tip.. Alex started in 05. para informarnos de que tienes problemas. Does it matter? He sent me a letter. No surprises from John Myers. The company has acquired Prairie Professional Pest Control and Plantworks, Inc.. That's incredible and I can see why safety is such a number one concern. Youve seen me go into sell mode about why our value proposition is better than the other options they have. There wasn't a strategy. Paul, thanks again for getting John Myres on The Buzz. We then had Allgood. Paul, this might be the most selfish thing I've ever said to you on the show. If you have an $8 billion marketplace, maybe it's closer to $9 billion now depending on whose data you use and you're the third largest pest control company in North America and you have a 10% market share, is that a good place to be?, Patrick Baldwin: It's great. They said, We have two openings, one in the dog food division and one in the beer division. Maybe the technology's moved on since we did that last. There are lots and lots of examples. You need to keep all the people. I worry about driving safety because car accidents kill. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services consisting of damp proofing, property conservation, and woodworm and wood rot treatment; and provides a range of specialist cleaning services, such as deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as graffiti removal, specialist deep cleaning, and disinfection services, including the professional and discreet disinfection of areas that have been exposed to bio-hazardous situations, such as crime and trauma scenes, prison cells, void properties, emergency vehicles, and healthcare establishments. When you don't, you're on to the next adventure and you said, How did that thing ever work out over there?. He used to talk about the top 20, the middle 70, and the bottom 10. I've talked to you and Bobby about this for years. Please enable Cookies and reload the page. Listen to John discuss time spent on the front lines with specialists and customers. You deal with this stuff too as all acquirers do.. Patrick, this will be the last question Ill ask. A smart guy. I have nothing but respect for those guys. I was thinking we needed 1-800 numbers so we could track the calls and all those change things. I made sales calls five times a year. Paul Giannamore: That was back in 2007, 2008. Had you known that before that?, John Myers: It was the latter. You came on board slightly less than $200 million in revenue. Paul Giannamore: One of the things that I do appreciate about Rentokil, in general, is it has been one of the most transparent pest control industries with regard to Wall Street as well as the city. We're not going to say, We tried it. We're careful to make sure that we're not going in too fast and saying, X, Y, and Z. I could keep going.. Hes made his way up the ranks in the pest industry but David Johnson finds himself falling into plumbing of all places. When I came to Rentokil a couple of years ago, I was predisposed to say, Why are you doing this multi-brand thing?, There are 3 or 4 reasons why we're where we are. I show up in the room and I'm asking him questions about how we're running the business and why. I grew up in that era where you had hallway conversations. pour nous faire part du problme. If they're supposed to be chapter one after month one, chapter two after two, what percentage are on schedule?