View contact numbers of our other worldwide contact centres. Cookie statement | Search for a Virgin Atlantic flight round-trip, multi-city or more. Accessibility | When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. order your home test online by 2pm for DPD Next Day Delivery. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. (e)We will refund any unused part of a Ticket in the event that a Passenger dies before completing the journey. If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. We left a WhatsApp text as requested but still nothing. No change fee will be charged however additional collection must be calculated at TSP, Rebooking onto an alternative connecting carrier will be subject to the fare rules as per CAT4 flight application. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. We welcome letters but cannot answer individually. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Log in to 'My booking' and look for the chat button to get started. The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. I have answers to many common questions. Email: refunds.hq@fly.virgin.com Did you book directly with us on the phone or online? We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. Register here, If your flight has been cancelled or impacted by changes to our schedule. Refunds do not apply as per the original fare rules. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. Nothing. Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. ***For one-way trips, apply 50% of the respective amounts. Privacy policy | 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Fare difference is waived if all travel is completed by 31 May 21. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. If you require a letter please email requestaletter@fly.virgin.com, with the following details: We will then send the letter to you as soon as we can. Terms and conditions | (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. If your flight has been impacted by any of these changes, we'll proactively contact you with the alternative options available to you, including rebooking you where possible on to another of our services, departing on the same day, to ensure you can still travel as planned. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. In this case, your refund might take a little longer than usual. If you are travelling up to 31st March 2022,you have until eight weeks before your departure instead of 12 to pay the balance. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. Accessibility | The options available to you may differ depending on when you are due to travel. 1 With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. Please contact your tour operator before you cancel your booking. Are you travelling with Virgin Atlantic Holidays? Partnering with Prenetics, a leading Covid-19 testing provider, Virgin Atlantic is offering customers easy and competitively priced at-home testing packages, tailored to your Virgin Atlantic destination where at-home tests are accepted. Pre-travel advice guide. Plans change. It had processed about 550m of cash . Your booking may also need to be re-fared to reflect the new itinerary please see Article 7.2 for more information. If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. Cancellations and refunds. If youd prefer a refund, we understand. Only one Travel Voucher can be used per passenger. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. Accessibility | If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. (b) We will pay the refund in the same currency that was used to pay for the Ticket, unless we agree otherwise. Your Travel Voucher is valid until 31st December 2023. 1. Got questions about your Flying Club membership or points? 4th Jan 19th July2021(this date is subject to change). Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. Canadian tariffs. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. We will not deduct an administration fee to make this refund. If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Contact forms. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. On all other routes, you must wear a face mask. Book your appointment ororder your home test online by 2pm for DPD Next Day Delivery. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. With so many different requirements and test providers to choose from, it can difficult to know where to start. We'll be in touch with you if your holiday is affected. When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). There's no need to contact us right now. Give me a try! Rapid PCR tests are also now available with results within 3 hours. If your flight is scheduled to operate and youre unable to travel, you may find the best option is to rebook your ticket. The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. We are owed 1,163 for cancelled flights and have been waiting for many months. Fax: 01293 444456 We've launched our new web messaging service. If you are entitled to a refund, it will be made according to the original form of payment. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. No refund on residual value of open tickets. The chief executive, Shai Weiss, said all refunds would be completed by the end of October, but not ours, seemingly. Eg. 10.4General information relating to refunds. If you booked through a travel agent or another third party please contact them directly. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. Your itinerary has been emailed to the following address. Everything you need to know before you go. You have your 6-digit alphanumeric booking reference starting with A to G (e.g. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. Cookie statement | As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. Virgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Accessibility | If your Virgin Atlantic Holiday is planned to go ahead. BJVC1X), Your original date of departure (along with your actual date of departure, if that applies), Your original flight number (and your actual flight number if that's different), Your original date of departure along with your actual date of departure, Your original flight number along (and your actual flight number if you rebooked it). However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. The most accurate method is to look for molecular or genetic signs of the coronavirus.