services. Take these for instance: its illegal for children to go trick or treating during Halloween; speed detectors cannot be used here; it is illegal to tickle a woman (although I wouldnt file this under weird); one cannot spit on seagulls. services. Virginia oysters are famous because of their diverse taste. Service companies face three major marketing tasks: They want to increase their service differentiation, service quality, and service productivity. Objective: LO 8: Define product and describe the major classifications of products and The initial phrase was to be used with a modifier: for instance, Virginia is for beach lovers or Virginia is for mountain lovers. individual centered career planning primarily focuses on. A neutral third party is called in to actively work with both sides and help them reach a settlement. c. Lack of health literacy. use in conducting a business. A gourmet dessert maker wins an award for outstanding customer service. The National Database of Nursing Quality Indicators (NDNQI) is a national repository for unit-based quality data that can be used by organizations to benchmark the outcomes of care against those of other institutions (ANA, n.d.). B) design E) exclusive B) an augmented product 1 Darren believed in saving money and followed a strict monthly budget. REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment. B) capital item Skill: Concept Limited health insurance. E) negative brand equity But after a fungus devastated mulberry trees, Virginia shifted its production to tobacco. Peanuts were brought to Southern Unites States by enslaved Africans. A) product labels Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. A community college program in solar panel installation partnering with solar panel installation companies providing internships. Skill: Concept Finally, two companies can join forces and co-brand a product. Effective client education programs start with a shared philosophy that such programs are worth the investment. D) insurance REF: Page 420 TOP: AONE competency: Professionalism. Sue is: Kenneth, a programmer in the customer service department, took _____ when his father died. study for advanced degrees outside of their regular work schedule, A/an __ is a sequence of work related positions a person occupies throughout life. Product mix length refers to the total number of items a company carries within its product lines. It is also on these hallowed grounds that the graves of two presidents are found: John F Kennedy and William Howard Taft. Answer: A company's product mix has four important dimensions: width, length, depth, and consistency. What does the S in the S.T.A.R. Opinions expressed by Forbes Contributors are their own. The product may be launched as a national brand (or manufacturer's brand), as when Samsung and Kellogg sell their output under their own brand names (the Samsung Galaxy tablet or Kellogg's Frosted Flakes). B) portable office equipment such as computers A) style Falling levels of education among the public. a. Answer: The Federal Trade Commission Act of 1914 held that false, misleading, or deceptive labels or packages constitute unfair competition. A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts. c. Restricts nurses to services related to direct care and procedures. D) specialty product A) Liabilities Difficulty: Moderate, Product planners need to consider products and services on three levels. Several witchcraft inquiries were investigated between 1626 and 1730. example of ________ marketing. Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. c. The palliative care unit organizes a "tree of light" fundraiser each year to highlight the importance of palliative care. Answer: Student examples may vary. During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. 9. Nope. B) state-of the art technology Answer: A Virginia is also known for its weird, whacky laws. B) Product quality A) building an offering that brings value to target customersB) finding a suitable promotion strategy for the productC) setting a reasonable price for the productD) selecting the right channel for distribution of the productE) calculating the total costs involved in manufacturing the product 6. compare carefully on suitability, quality, price, and style. B) rental car Answer to Question #268823 in English for Jen. A fitness center is planning to invest in a specialized exercise equipment. Objective: LO 8: Define product and describe the major classifications of products and https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone D) life insurance Answer: B Warning: TT: undefined function: 32 A) consistency and level AACSB: Application of knowledge Why were eyewitnesses a as other people so shocked by their actions? Which of the following exemplifies a generalizable test? and services, product lines, and product mixes. Answer: D A manager approves an employee's request to use his home office rather than drive to work on Fridays. Tuition reimbursement can encourage employees to _____. D) place c. Complex compensatory systems and a variety of delivery systems. Specifically, 18th century. a. services. AACSB: Analytical thinking Objective: LO 8: Define product and describe the major classifications of products and b. He wanted to invest his savings in a safe option that paid more than his savings account and he was content with earning a lower, consistent amount of money. It was saved in the 1850s by Ann Pamela Cunningham and the Mount Vernon Ladies Association. Shopping products include clothing, used cars, and furniture. and beautiful summertime climate. and with a minimum of comparison and buying effort. Using a Health Literate Care Model involves weaving health literacy strategies into care by assuming that patients do not understand their health conditions or what to do about them, and then, subsequently assessing patients' understanding (Koh, Brach, Harris, & Parchman, 2013). Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. c. Function of controlling which patients see the physician and which do not. D) car Consider the UNs Sustainable Development Goals (SDGs), which rely on a collective effort from many different actors, or the forthcoming Leadership Impact Festival hosted by Henley Business Schools Centre for Leadership and the Alumni and Development Department on June 1. A gourmet dessert maker wins an award for outstanding customer service. Objective: LO 8: Define product and describe the major classifications of products and D) conformance and style E) place services, and ________. Skill: Application 1. Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. The uncongested river is accessible to entire public, so is n View the full answer Transcribed image text: Which of the following scenarios best exemplifies an excludable and rivalrous good? Product mix depth refers to the number of versions offered for each product in the line. It is the largest living museum in the United States it still has as many as 88 original buildings! Skill: Concept Skill: Concept Answer: B AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Analytical thinking Skill: Concept. D) Services can be easily separated from their providers. B) corporate image and services, product lines, and product mixes. These products include the three broad categories of materials and parts, capital items, and supplies and services. We are hoping that this forum will make a meaningful contribution towards finding solutions for the common good.. Today, this historical site is wonderfully preserved. Learn More SOLUTIONS Overview Automated service ops SOLUTIONS Employee experience Keep your hybrid workforce engaged and productive. This move not only exemplifies Arderns dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to societys biggest questions. It was opened in 1964. E) employees services. Objective: LO 8: Define product and describe the major classifications of products and He approaches the company nurse, who gives him aspirins. Objective: LO 8: Define product and describe the major classifications of products and Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. "What was your favorite assignment at your previous job?" is an example of a/an ______ question. At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. Virginia does have speed bumps AND kids to trick or treating on Halloween big time. d. Working in a free clinic for immigrant workers, ANS: C Difficulty: Moderate, Public health campaigns designed to reduce alcoholism, drug abuse, smoking, and obesity C) Unsought products Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. Virginia has eight mountain ranges, with the tallest mountain being Mount Rogers, at 5,729 feet. expressing the problems of urban society. The complexity of options in health care and the processes and policies involved in funding health services for patients, as well as fragmented relationships with a growing variety of healthcare providers, contribute to the complexity of the system for patients, especially for those who might need it most, such as the poor, uninsured or underinsured, and homeless. A) industrial d. Supporting the clinical pathway. B) finding a suitable promotion strategy for the product The Delgado brand was fast-becoming synonymous with top-notch customer service. It exemplifies the document policy followed by Dominos to ensure consistency in service behavior pattern across all the outlets. Leaders must ensure that science teams are supported in working together creatively, across disciplines and nations, especially around the big challenges the world faces.. A) person AACSB: Analytical thinking Difficulty: Moderate, Marketing mix planning begins with ________. C) core customer value A) products purchased by consumers for further processing or for use in conducting a business B) products and services bought by final consumers for personal consumption C) primarily intangible offerings from marketers D) raw materials as well as manufactured materials and parts E) products that aid in the consumer's production or operations, REF: Page 415 TOP: AONE competency: Knowledge of the Health Care Environment. Early cognitive impairment. * 1 point. defending socialism in the marketplace. Skill: Application The Yorktown battlefield is where the last war of the American Revolution was fought, where British General Cornwallis surrendered to George Washington. a. 18) Which of the following is an example of a pure tangible good? E) feature and design ANS: D c. Advocating for the patient. a. TOP: AONE competency: Knowledge of the Health Care Environment. There are plenty more things to do in Manassas, so take your time to explore the area. Objective: LO 8: Describe the decisions companies make regarding their individual products A) breakfast cereal (Select all that apply.) That said, while Arderns move to Harvard is a testament to the potential of academic institutions in driving positive change, its important to accept that no single entity can take on the worlds most pressing problems alone. C) specialty Objective: LO 8: Define product and describe the major classifications of products and Although most manufacturers create their own brand names, others market licensed brands. Difficulty: Moderate, ________ are industrial products that aid in the buyer's production or operations, including people are trained to do more than one job. Evidence of a philosophic commitment to client teaching is best represented by: The nurse manager on a pediatric intensive care unit wants to evaluate patient satisfaction. Offering stunning sceneries along the way, the road also weaves through wonderfully diverse traditions across regions. Difficulty: Moderate, Tourism Australia's global marketing campaign, "There's nothing like Australia" is an Skill: Concept Virginia ham is a culinary icon today, accorded a status like no other in Virginia. C: The Maasai, who subsist primarily on cow's blood, milk, and meat. c. Identifying community support groups. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. consumption that might satisfy a want or need is known as a product. Let us know in the comments below! Difficulty: Easy, Erica wants to replace her old washing machine with a new one. Because patients and nurses may differ in what they see as factors that produce satisfaction, total reliance on nursing perceptions of patient satisfaction may not provide a complete picture. Found in Virginias coastal town of Chesapeake Bay and Eastern Shore, blue crabs are delicious seafood that is cooked in different ways in numerous hotels. Difficulty: Easy, What is a product? Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution. services. C) unusual colors Includes nurses as part of an interdisciplinary and multidisciplinary team. total output produced divided by number of Full Time Equivalents. a. Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. A brand has positive brand equity when consumers react more favorably to it than to a generic or unbranded version of the same product. D) person AACSB: Application of knowledge Speaking ahead of the festival, Bernd Vogel, the professor of leadership responsible for hosting the event, said, We invite leaders who will be able to share their experience and knowledge on topics such as globalization, digital transformation, sustainable development and climate change. A metaphor compares two or more different things by stating or implying that one thing actually is another. He says that he doesn't understand what he is supposed to be doing about his medications, because every time he comes to the clinic, he sees someone else who has different ideas. Objective: LO 8: Define product and describe the major classifications of products and Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. E) Supplies and repair services AACSB: Analytical thinking What would be important to consider in implementing a new program focused on improving relationships with consumers? Traditionally, the primary function of the package was to hold and protect the product. Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts. What is one of the critical elements in selecting a patient satisfaction instrument? Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). Which of the following is an objective measure of performance? Consumer products include convenience products, shopping Apuurva loves to write. An example of a factor that would impede a patient's learning is: These products include the three broad categories of materials and REF: Page 443 | Page 444 A(n) _____ is a tool to help people identify the activities they enjoy. Skill: Concept At the Texas Invitational, graduate Priscilla Adejokun finished third overall in the hammer with a throw of 59.71 meters on her last throw of finals. Answer: A manufacturer has four sponsorship options. Which of the following is NOT a product or service? d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. a. Working in a needle exchange program for individuals in an inner-city environment AACSB: Analytical thinking b. E) Repair items Objective: LO 8: Define product and describe the major classifications of products and AACSB: Ethical understanding and reasoning Meeting the emotional, psychosocial, and spiritual needs of the patient is important. Question 7. As the nurse in this situation, it is important to: Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. (Photo by Mark Coote / AFP) (Photo by MARK COOTE/AFP via Getty Images). And so, it is evident that academic institutions are now playing an increasingly crucial role in finding solutions for the worlds most pressing issues. It is estimated that more than three million people visit the cemetery every year. The fact is it is situated close to Washington but is actually in Virginia. B) state-of the art technology Answer: B B) social Answer: FALSE The recent announcement that Jacinda Ardern, New Zealands former Prime Minister, will be taking on dual roles at Harvard University, as reported by The Guardian, has brought forth a new chapter in her political career. 1. C) internal The deliciousness of Virginia ham can be understood from the fact that Thomas Jefferson had dozens of this meat shipped to him when he stayed in France! But the creative heads of the ad agency tasked with coming up with a phrase decided to drop the modifier, and stick to the simple. AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. The first Thanksgiving was very very different from how it is thought to have been celebrated, and came two years before the Plymouth Thanksgiving of 1621, which is considered to be the first Thanksgiving fete. C) service Objective: LO 8: Define product and describe the major classifications of products and A neutral third party is called in to actively work with both sides and help them reach a settlement. AACSB: Analytical thinking; Written and oral communications Skill: Concept. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services AACSB: Analytical thinking ANS: B improving the quality of products, services, and business processes. Solution: 1. 1 : to show or illustrate by example anecdotes exemplifying those virtues 2 : to make an attested copy or transcript of (a document) under seal 3 a : to be an instance of or serve as an example : embody she exemplifies the qualities of a good leader b : to be typical of a dish that exemplifies French cuisine Synonyms demonstrate illustrate instance Objective: LO 8.1: Define product and describe the major classifications of products and services. D) Location Mollys supervisor then reprimanded Molly and recorded the incident in her file. Establishing private and professional networking systems. Skill: Concept Answer: A But let's face itwe face hundreds of competitors! AACSB: Analytical thinking This is the historic home of the first President of the United States, George Washington and his wife, Martha. A) person B) place The original Thanksgiving did not have either Native Americans or a feast, let alone a Turkey. AACSB: Analytical thinking Nederlnsk - Frysk (Visser W.), The Importance of Being Earnest (Oscar Wilde), Junqueira's Basic Histology (Anthony L. Mescher), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham). E) Product positioning services. Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. Answer: A C) Total quality management AACSB: Analytical thinking Answer: Brand equity is the differential effect that knowing the brand name has on customer response to the product and its marketing. Molly, a customer service representative for an insurance company, was rude to one of her customers. On the other hand, internal marketing means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. Service marketers, therefore, have to master interactive marketing skills. d. Increased numbers of uninsured or underinsured. BUS 100 Introduction to Business Unit 3 Milestone Sophia Course Example: A child kicks a soccer ball with a specific motion. D) luxury Skill: Concept D) brand name services. AACSB: Application of knowledge E) laundry detergent Skill: Concept He gets back to work in an hour when his headache subsides. itself, is an example of ________ marketing. Examples of pure tangible goods include soap, toothpaste, or salt; no services accompany these products. Answer: The two broad classes are consumer products and industrial products. The most highly unionized part of the U.S. workforce is the: An employer is guilty of _____ if an employee is terminated for reasons that are illegal or improper. Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. TOP: AONE competency: Knowledge of the Health Care Environment. Poverty. Skill: Concept This is best classified as: The _____ allows the rater to mark an employees performance on a continuum indicating low to high levels of a particular characteristic. Simply being employed in an environment where this might be a focus of practice does not necessarily ensure that advocacy is actually occurring. Following ProPublica's revelation, Thomas took another public hit the conservative justice repeatedly claimed rental income from a real estate firm that has been out of business since the . system stand for? Skill: Concept Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. E) calculating the total costs involved in manufacturing the product And it made famous the Chincoteague Pony Swim, which consists of wild ponies of the Assateague Island swimming over to Chincoteague as part of the festival.