When were my tickets mailed out? In addition, UPS My Choice members can use the Delivery Planner to request a hold. To do this on the date of the concert! To do so, log into your UPS account, select My Delivery and enter in your new address. BBB is here to help. (United States) Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. Delivery change requested refers to a request from a customer to change the details of their delivery. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. SAFETY AND SECURITY. They will then be able to help you route the package in the right direction. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. What is Delivery Delay? If the sender is willing to do so, they can log into the UPS portal to update the address associated with the package. Please read this Agreement carefully, because it is a contract that affects your legal rights. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. Create an AXS Coachella Fan account now or update your current AXS information here. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. 4. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. x, Hello! Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. So went to check my bank account and I was charge the $42 for the ticket. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. After that, the package will be returned to the sender. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Skip Send Links Send. I have just made a simple request. Both you and the receiver can use the packages tracking number to check the status of the intercept request. This policy will apply regardless of how the error occurred. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. You can contact UPS directly to see if this is an option for you. Find information on our most convenient and affordable shipping and mailing services. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Latecomers may be seated at the discretion of Client or venue. Thanks for signing up for the event guide! All ticket prices for events that occur in the United States are stated in U.S. Be sure to inquire about the process for a return, as it can vary depending on the options available. I can understand the confusion on who is responsible in this matter. You can also submit a Help Request Form on their website at www. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Click on Your Account. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. I also do not understand why they did not send with signature required. This does not apply to "Adult Signature Required" deliveries. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. If you need to change your name or email address, you will need to access your account on AXS.com. **************************************************************************We apologize for the inconvenience. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. How long does it take to receive them? AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Yes, police can investigate missing parcels. We act on your behalf, as seller, when listing or reselling tickets. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Any restrictions on transfer or resale will be communicated to you (e.g. Your email address will not be published. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. If the package was sent to an incorrect address, then the sender is responsible. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. You are solely responsible for making a purchase, based on the information provided on our Service. Get Shipping Help. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. You can do this through the UPS website or by calling their customer service. We act on behalf of a seller (our Client) when selling Primary tickets. Remove an address. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. I am sorry to hear that your order was not received. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Hi I'm ********* from **. Individuals in possession of a recording device are subject to confiscation and/or ejection. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Events may be postponed or canceled for a variety of reasons. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. Upon your payment in full, you shall be entitled to the tickets you have purchased. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. From the app, you are only able to change your zip code and password. Exceeding these limits may result in cancellation of orders without notice. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Depending on the situation, you may need to contact the sender of the package to confirm the change. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. I did not approve a second charge they're impossible to get a hold of idk what else to do. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Postal Service. The availability of tickets is subject to change. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. I have spent the last six weeks trying to receive just an approximate date. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). 2023 The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. To read the updated Privacy Policy, please. The recipient will then have to contact UPS to arrange a suitable delivery. There are no suggested results at this time. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . Mail . Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Thank you for contacting AXS. You may be required to provide a signature in order to return the package. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Dollars. No refunds are offered for online (virtual) events unless the event is canceled. Some shippers restrict the ability to change your delivery. You can access the help page through the main page and then look for the Chat with a Representative option. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Refunds can take 5-7 business days for the funds to be received. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. The live chat will connect you to a customer service representative, who can help answer any questions you may have. It is their responsibility to ensure the accuracy of the address and tracking information. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. 3. Unfortunately your request is denied. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. How can I check the status of my tickets to see if they have been shipped? After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. I have to make travel plans. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. I do see that your refund was approved and processed on 4/18/23. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. The customer service representative can help correct the address if possible. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. How can I change or correct the delivery address for a FedEx package Ive already shipped? I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. After upgrading, members can use My Choice to manage these packages. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. Any ticket issued via the Service is a revocable license. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. The tournament is in about four weeks in ********* **. If using the AXS App, click the person icon on the bottom of your screen to access your account info. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. Thank you for your time and patience. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Select Manage Delivery, then Edit Delivery Address. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. comments sorted by Best Top New Controversial Q&A Add a Comment Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. I am just so upset. What are the most common delivery methods? Install the AXS app before your event. They asked for these documents to change a damn name. " You will then be asked to provide the address you want the package to be delivered to. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. If you are purchasing a resale ticket (i.e. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. It is also possible that the sender may ask you to send the package back to them. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Verification of information may be required prior to the acknowledgment or completion of any purchase. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. Event date, time, talent, participants and rosters are subject to change without notice. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. . You can find the number on their website under Contact Us. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Enter in the correct address, and the package should be redirected to the right location. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Such fees and charges may vary. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law.
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