Stay Policies
1. Occupancy
Each standard room accommodates up to 2 guests. Family rooms accommodate up to 4 guests. The number of guests staying in the room must match the number stated in the reservation.
2. Guest Registration & Identification
All guests are required to provide the necessary guest information before check-in.
Guests residing in Japan must provide their name, contact information, and address in Japan.
Guests who do not reside in Japan must provide passport information for every guest included in the reservation.
If a guest refuses to provide the required personal information, we reserve the right to refuse check-in.
3. Minimum Stay
The minimum stay is 1 night.
4. Children
Children are welcome.
Children aged 0–5 years old stay free of charge and are not counted toward the room occupancy limit.
5. Pets
Pets are not permitted in the hotel.
6. Smoking
All rooms are strictly non-smoking.
Smoking is not permitted inside guest rooms or other non-smoking areas. If smoking is found inside a room, a ¥10,000 smoking violation fee will be charged.
7. Registered Guests
Only registered guests may stay overnight.
Any person staying overnight must be included in the reservation and provide the required guest information.
Please contact us in advance if you need to add or change the number of guests.
8. Luggage Storage
We can assist with luggage storage on the check-in day and check-out day.
Luggage storage on any day before or after the guest's stay is available for ¥500 per piece of luggage per day.
Please contact us in advance if you would like to arrange luggage storage.
9. Delivery & Package Receiving
We may be able to assist with receiving deliveries during your stay. Please contact us in advance and provide the delivery information before sending the package.
If a package needs to be stored on a day before or after your stay, a storage fee of ¥500 per piece of luggage per day will apply.
We do not accept responsibility for loss, damage, delay, or other problems involving delivered or stored items.
10. Damage to Equipment & Property
If any equipment, furniture, fixtures, or other property is damaged during your stay, please contact us as soon as possible.
Guests may be responsible for the cost of repair or replacement for damage caused during their stay. If damage is discovered after departure and has not been reported, we may charge the applicable repair or replacement cost.
11. Lost or Missing Items
Guests are responsible for the hotel's equipment, furniture, and other items provided in the room.
If any hotel property is lost, removed from the property, or cannot be accounted for after departure, the applicable replacement cost may be charged.
12. Room Capacity & Additional Guests
The maximum occupancy stated for each room must be observed. Guests may not accommodate additional people beyond the registered number without prior approval.
If you wish to change the number of guests in your reservation, please contact us before arrival.
13. Housekeeping & Room Entry
We do not provide regular housekeeping during your stay. Guests are responsible for keeping their rooms clean during their stay.
Towel replacement is provided once every 3 days according to the hotel's towel replacement schedule.
If you would like additional cleaning during your stay, a cleaning service is available for ¥2,000 per service. Please contact us in advance to arrange the service.
Cleaning equipment is available in the designated public areas, and guests are welcome to use it to clean their rooms themselves.
For privacy and security, hotel staff will not enter a guest room without the guest's permission, except where entry is required by law or in an emergency involving an immediate risk to safety or property.
14. Quiet & Consideration for Neighbours
Our properties are located in residential areas. Guests are asked to keep noise to a reasonable level and avoid activities that may disturb neighbours.
Please follow the separate Neighbourhood Rules during your stay.
15. Prohibited Activities
The following activities are not permitted:
Unauthorized parties or events
Activities that disturb neighbours or other guests
Illegal activities
Unauthorized commercial use of the property
Any activity that may damage the property or compromise the safety of guests, staff, or neighbours
16. Lost & Found
If you leave an item behind, please contact us as soon as possible.
Lost items will be handled according to our lost-and-found procedures. Shipping costs for returning items may be charged to the guest.